Downing Street Says » DWP Computer Problems

» Friday, November 26, 2004

DWP Computer Problems

Asked if the Prime Minister was worried about external IT companies that had failed to deliver a good product being used in departments, such as the DWP, the PMS said with regards to the DWP, the situation had been blown out of all proportion. She said that it was business as usual for existing customers, but people who were amending or putting in new claims may be affected by the desktop computer problems. Customers were continuing to receive their money.

2 Comments »

Yes, business as usual. Backlogs of work piling up because the IT systems don’t work while the Government press on with cutting staff based on the efficiencies from the wonderful new IT systems.
Comment by Uncarved Block — 28 Nov 2004 on 11:20 am | Link
These backlogs are caused by a combination of a large volume of sick people being forced off incapacity benefit onto jobseekers allowance when they are not ready, increasing the number of new claims to be dealt with by a jobcentre workforce that has been reduced by job cuts….

i have now been waiting 3 months to get my jobseekers allowance after failing an incapacity medical, the buck being passed back and forth between my local jobcentreplus, the jobcentre office that deals with new claims and my local dwp office,

the incompetance i deal with over numerous phonecalls, failed call-backs, unproductive visits to offices and mis-information about benefits is very discouraging to someone with bad anxiety problems 🙁
Comment by Marc — 6 Mar 2007 on 11:57 am | Link

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