» Thursday, May 6, 2004


The Prime Minister’s Official Spokesman (PMOS) advised journalists that Patricia Hewitt was making a speech on call-centres today. She would take the opportunity to outline the findings of a report on the industry and say that the UK’s call-centre industry was in shape and would grow by 200,000 jobs over the next three years. She would also accept that there were areas which could be improved, such as skills, quality of customer service and perception of the industry.

Briefing took place at 11:00 | Search for related news

1 Comment »

  1. The call centre industry will increase because that’s the Government’s latest wheeze to slash public sector jobs. Close down any opportunity to meet with someone who can help you sort out your problems and make everyone phone a call-centre.

    Pity they seem to have forgotton the other Government report on call-centres that came out earlier this year which likened them to victorian satanic mills!


    Comment by Uncarved Block — 6 May 2004 on 5:53 pm | Link

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