» Friday, November 25, 2005

DWP Jobs

Asked how concerned was the Prime Minister that the job cuts at the DWP appeared to be exacerbating computer problems and stopping people’s benefit cheques and getting through to someone at the DWP, the PMOS said that he was not sure his take on the job cuts affecting the service was right. He should check with DWP on that point. His understanding was that there was a new computer system, which meant that people had had difficulty. However things were improving. Last week for instance nearly 90% of calls were answered with the vast majority of customers receiving follow up calls within 2 days. It sounded more like teething problems, which inevitably and unfortunately came with this sort of development.

Briefing took place at 17:00 | Search for related news

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